ITIL® Foundation for Service Management

Skillsoft

The Course

ITIL® Foundation certification shows that you have a basic-level understanding of ITIL®, the global benchmark for best practices in IT service management. This internationally recognised qualification is the first step towards more advanced ITIL® certification.

At a Glance

Qualification

Certificate

Provider

Skillsoft

Study Mode

Self-Paced

Delivery Mode

Online Learning

Course Duration

4 Weeks

Location

Online

Intake

Enrol anytime

Price

Contact us for current course price

Key Topics

  • ITIL® and the service lifecycle
  • Service strategy fundamentals
  • Service strategy processes
  • Service design fundamentals
  • Service design processes
  • Service transition processes and policies
  • Introduction to service operation
  • Service operation processes
  • Continual service improvement

Career Outcomes

  • ITIL® change Management Analyst
  • Desktop Support Manager
  • Project Manager
  • Service Support Analyst

Pre-Requisites

  • None

Our Partner for this Course

 
Skillsoft

Skillsoft provides high-quality online learning solutions to global enterprises, SMEs, governments and educational institutions. Skillsoft's courses, books and videos have been developed by industry leading learning experts to ensure that they maximize business skills, performance, and talent development.

Enquire Online

Speak to one of our Education Consultants